Shipping And Refund

INTERNATIONAL SHIPPING

 

Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee.

ORDER COMMUNICATION

You will receive order related emails in two stages.

1. An order confirmation email once you place the order.

2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted three times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

Delivery Time

12-15 days from the date of purchase the order shall be delivered.

 

ORDER CANCELLATION

 

If you wish to cancel your order, write to us within 24 hours of placing the order at contact@lotussutr.com or lotussutr@gmail.com

 

REFUND

 

We do not offer refunds on orders due to the time and labour that goes into each product. Refunds are only processed based on fulfilment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation. 

 

RETURNS

 

Every single piece designed & produced in LotusSutr goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for three months. You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can email our customer care at contact@lotussutr.com or lotussutr@gmail.com

All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at contact@lotussutr.com or lotussutr@gmail.com within 2 days of receiving the order.

In case of either damaged product return or size exchange, please write to contact@lotussutr.com or lotussutr@gmail.com with subject: RETURNS. Clothing sent to us without a prior email will not be accepted. LotusSutr must be notified within two days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.

No exchange and refund on discounted items.

 

For a hassle-free return, CLICK HERE to enter the returns portal.

LotusSutr holds the right to not accept returns in case the product is used or damaged by the customer